How it Works - Subscription Service

 

Easily and securely subscribe to products

Setup Your Subscriptions

Simply order your subscription products, choose 'Subscribe & Save' and how regularly you would like to receive them and that’s it. We look after everything else.

Hit 'Add to Cart'

Review your Shopping Cart

Once your happy go to 'Checkout'

 

Customer Information & Order Summary

At the Customer information screen login to your account and confirm your shipping address for your subscription.

Subscription ordering is powered by ReCharge and secure payment by Stripe.

Check your Order Summary and hit Continue to proceed

 Enter your payment details

Enter your payment detail for the card you wish to setup for your monthly billing schedule.

You can change the card or add a new card anytime via your account

Place your order

Once you have reviewed your Customer Information, selected Shipping and Billing Summary you are ready to place your subscription order.

NOTE: Your order will automatically renew and your credit card will automatically be charged the subscription price according to the Order Summary section of this page until you cancel your subscription. You can cancel your subscription at any time.
 

 

Manage Your Subscriptions

Effortlessly manage what you receive, when it arrives and the way you pay. Simply login to your ACCOUNT from any device.

You stay in control!

 

How to login to your account

You can login to your account by going to the store's website and using their "login button".

If you need to create an account your login email should be the same as the one used when you setup your initial subscription.
This ensures all of your subscription's details will be available to view and modify.

Alternatively, the notification emails you receive will contain a link which will link you directly to your account.

 

Skip upcoming deliveries

Don't need your upcoming order, just Skip a delivery NO CHARGE

Once in your account you will need to open the "Delivery Schedule" tab.
Here you will see all upcoming deliveries for your subscription(s). To skip a delivery you just need to click "Skip" to the right of each relevant delivery.

This will only skip that one delivery, to skip multiple deliveries you will need to click "Skip" each relevant one.

 
 

How to change your subscription

Adding products

To add products open your “Subscriptions tab” and click “Add product”. This will open a pop-up where you can search for, view and select additional subscription products from the store to add to your upcoming deliveries. 

You can also choose the frequency, first shipment date and the subscription you would like the product adding to.

Changing products

To change the frequency and variant of product, the flavour for example, open your “Subscriptions tab” and click the "Edit" button to the right of the relevant product.
 

How to cancel a subscription

Once in your account open the "Subscriptions" tab and next to each of the products you are subscribed to you will see a "Cancel" button. 

Clicking this will cancel your subscription to that particular product.

 

Stay Notified

We alert you directly before each shipment or if there are any problems with your account, making it easy for you to keep track of your subscriptions.

For more details go to CUSTOMER SERVICES pages - Subscription Service