BUILD A NUTRITION PLAN
Spring Energy Gels at XMiles
XMiles - Spring Energy Gels - UPDATE 17/06/24
At XMiles we are aware of the ongoing independent investigations and tests regarding the carbohydrate and calorie content in Spring Awesome Sauce gels. We are currently working with Trading Standards in the UK and awaiting updates from Spring Energy.
Spring Energy Update as of June 3rd:
We have recently discovered there maybe discrepancies in the nutritional information provided by Spring on Awesome Sauce, particularly regarding the calorie and carbohydrate content per serving. Independent tests also suggest that the actual values might be significantly less than what is listed. Therefore, we are now offering Awesome Sauce at a 50% discount.
Nutritional Information: While we continue to display the original nutritional information provided by Spring, we cannot confirm its accuracy for the current batch of products available for purchase.
Why 50% Off? As the UK retailer of Spring Energy, we cannot guarantee the accuracy of the nutritional information on Awesome Sauce we have in stock. Since you might be receiving significantly less nutritional content than expected, we believe it is fair for you to only pay half the price.
If you have purchased Awesome Sauce that are unopened, we will arrange either a 50% refund if you wish to keep the products or a full refund upon return.
Despite this, Spring products remain all-natural and taste great. We are also offering a 25% discount on the rest of the Spring range for the current UK stock.
As the exclusive UK retailer for Spring we are aware of the impact of the claims and will work with our customers to ensure a satisfactory resolution. If you wish to contact us on this topic please e-mail the XMiles team at team@xmiles.co.uk.
Thank you for your understanding whilst we continue to work on this matter.
Anthony - CEO \ Founder @ XMiles UK Ltd
For full transparency we have included below the official statement from Spring Energy
Official Statement from Spring Energy - FULL STATEMENT
Product Inconsistencies
We realize some have had questions over the past few weeks about recently reported inconsistencies found in some batches of our products. We do apologize for the perceived radio silence, as we have been working tirelessly to identify and rectify all possible concerns since this was fully brought to our attention.
When we say we’re a small company created by athletes, for athletes, we mean it. People might be surprised to know just how small we actually are—only 10 people strong—but we’ve been thankful to receive so much support from the community as we’ve continued to grow over the years.
Please understand that we have never encountered an issue like this in the young span of our company, and so it has taken our small team some time to conduct a full, comprehensive analysis of our manufacturing and distribution processes to understand exactly what happened here and ensure the resolution of all possible issues.
We value our customers and partners dearly, and we take our standards seriously, so this has been a shock to our system, and we would have liked to address the situation differently than we did over the past few weeks. Ultimately, we are athletes first and company executives second, but we are always learning, and we remain ever committed to being the Spring Energy our customers have always known and trusted.
Having now completed our testing and analysis, we would like to share a full overview of the situation, including our findings, the steps we have already taken to rectify the matter, as well as upcoming plans that customers can expect in the near-term.
- FULL STATEMENT
—Spring Energy