Privacy Policy

This Privacy Policy governs the manner in which XMiles UK Ltd collects, uses, maintains and discloses personal information collected from users (each, a “User”) of the www.xmiles.co.uk website (“Site”). This privacy policy applies to the Site and all products and services offered by XMiles UK Ltd - www.XMilesUK.com.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to team@xmiles.co.uk or by writing to XMiles UK Ltd – 6 Whittle Road, Suite G2, Wimborne, Dorset BH21 7RU. Alternatively, you can telephone +44 1202 403424.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. The non-personal identification information we collect may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.

How we use collected information

XMiles UK Ltd collects and uses Users personal information for the following purposes:

• To improve our Site. We continually strive to improve our website offerings based on the information and feedback we receive from you.
• To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs.
• To administer a content, promotion, survey or other Site feature.
• To send Users information they have agreed to receive about topics we think will be of interest to them.
• To process quote requests and orders.

Web browser cookies

Like many other websites, our Site use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. The user may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, please note that some parts of the Site may not function properly.

To learn more about cookies and how to manage your cookie settings, please click here

Where to find information about controlling cookies

• Internet Explorer cookies information
• Chrome cookies information
• Firefox cookies information
• Safari cookies information
• Opera cookies information

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys, processing orders and managing transport services. We may share your information with these third parties for those limited purposes provided that you have given us your permission. In some cases, the third-party providers we use will be acting as a data controller of your information and therefore we advise you to read their Privacy policy. These third-party product providers will share your information with us which we will use in accordance with this Privacy policy.

• Klaviyo
• LoyaltyLion
• Royal Mail Click & Drop
• Parcel Force
• DPD \ DPD Local

16 or under

We are concerned about the protection of privacy for children aged 16 or under. If you are 16 or under please seek the permission of your parent or guardian before providing XMiles UK Ltd with any personal information.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own Privacy Policies and Customer Service Policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not wish to receive direct marketing communications from us about our products and services,  then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information. You can change your marketing preferences at any time by contacting us by email: team@xmiles.co.uk or telephone on +44 1202 403424.

How you can access, update or request your personal data is removed

The accuracy of your information is important to us. Therefore if you wish to access and/or update your personal data, please contact XMiles UK Ltd on:

• Email: team@xmiles.co.uk,
• Telephone: +44 1202 403424
• Post: XMiles UK Ltd – 6 Whittle Road, Suite G2, Wimborne, Dorset BH21 7RU.

The above contact details can also be used if you wish to request your personal data is removed from our systems, please note we may charge £10.00 for access information requests.

Your acceptance of these terms

By using this Site, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

XMiles UK Ltd – 6 Whittle Road, Suite G2, Wimborne, Dorset BH21 7RU

+44 1202 403424

team@xmiles.co.uk

Date updated: 13.12.22

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